Frequently Asked Questions

Thank you for your interest in QuadMed. We've compiled a short list of Frequently Asked Questions to make your time shopping with us easier.

Shipping Terms:
Orders will be shipped via UPS Standard Ground unless other handling is requested or deemed more economical. QuadMed will pay standard ground shipment costs for those returning customers who have a company account with us on all orders over $175.00 for any shipments delivered within the continental US, except for oversized shipments or those exceeding weight limitations. For oversized shipments and those exceeding weight limitations, standard shipping rates will apply.  Orders shipping out to a customer who does not have a registered company account are delivered with signature required service.

Any order under $175 will incur a $24.95 shipping & handling fee for shipment delivered within the continental US. We will discount the $7.00 handling fee on orders with a subtotal over $7 for our registered company account customers. Actual shipping rates apply for any orders going to Alaska or Hawaii. For all resellers, freight will be prepaid and added to the invoice. Shipments will be made to business addresses only. 

International Orders:
There is a $2,500.00 minimum for orders placed for delivery outside the U.S. International orders must be prepaid via wire transfer. Receipt of wire transfer is required before any shipments are made on the order. If the product(s) requires a Medical Authorization document, it must be submitted in English and received prior to product shipment.

Multi-Stage Approval Process Accounts