Return Policy:

Written authorization must be obtained prior to returning merchandise. All returns should be sent back within 30 days in new, resalable condition. Returns are subject to a restock fee. Merchandise held longer than 60 days, or custom orders, are not returnable. All returned items must be prepaid and sent back to QuadMed. Returns must be received by QuadMed within 14 days of RMA issuance. Please have the RMA written clearly on the outside of the package or on the shipping label. Products received without an RMA # will not be eligible for credit and will be returned to sender.

All returns must be accompanied by an RMA. Please contact customer service at 904-880-2323 or email us at to obtain an RMA #.

If the return is a result of a QuadMed error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 7 days of shipment/invoice date. 

Any damages occurring during transit must be report to the carrier at the time of delivery.  Damages in transit must also be reported to QuadMed within 24 hours of delivery supported by photos documenting the damage.  Please save all damaged boxes and contents until further instructions have been given by QuadMed Customer Service.

If the return is not the result of a QuadMed error, the customer will be responsible for shipping the item back in new condition and will be credited for the item returned, less the original shipping fee. If the order qualified for free shipping, the customer will be credited for the item returned, less the original shipping expense incurred by QuadMed.

Orders Deemed Non-Returnable:
  • 1. Products returned that are not in their original packaging, or original packaging is broken
  • 2. Products that have been written on or engraved
  • 3. Products that are special/customer orders
  • 4. Products that exceed 60 days from invoice date.
  • 5. Recertified equipment